The following journey map and personas were based off qualitative research interviews from 26 participants in a variety of professional roles. These interviews were followed up with an observation study to make sure “what people say” versus “what people do” was actually true.
We validated this research with usability tests to insure our prototype accomplished the job.
my role: Interviews, Journey map, Personas, User flows, Prototypes, Usability tests
Primary touch points
The diagram below shows the amount of effort nurses had to exert to get a particular job done. Then we compared month to month to see if time-invested and degree-of-difficulty had changed. This would help pin point anomalies and inconsistencies.
Personas
We condensed down all of our psychographic and demographic data, motivations, beliefs, and insights into a summarized persona “card” to give us an easy to understand, at-a-glance snapshot.
Wireframes
Prototypes
Based on the above research, which incorporated valuable input from key stakeholders and quickly evolved into early-stage prototypes.
Testing
This led to the first user task and functionality test, which provided valuable feedback about the prototype, behavior details, and if we were satisfying user needs. The results were used to refine the product.
